Q:  My computer has been updated, and now I cannot log into CertiflexDimension Ultra. I am receiving an unable to open CertiflexDimension Ultra user list, Btrieve status 20, possible cause – “no pervasive database”.

A:  Please try right-clicking on the CertiflexDimension Ultra icon then select run as administrator. This should solve status 20, if not, please contact support at (800)-237-8435 for additional solutions.