Q:  Outlook will not send emails with attachments from CertiFlexDimension Ultra. How do I fix that?

A:  If you get this error message or a similar one when trying to send email attachments from CertiflexDimension Ultra using Microsoft Office Outlook 64bit,  “MAPI”  API call, the following steps should resolve the issue 99% of the time.

1.  Download the 32 bit of your version of Office or Office 365. (The download should be free and work with your existing license key)
2. You must uninstall the 64-bit office and install the 32 bit. (In our experience, uninstalling the software leaves all user settings and mailboxes contacts intact. However, we recommend making a backup)
3. Download the registry key at the following link and run it. After running it, reboot the workstation. https://www.dropbox.com/s/zbm2ru2qwbi0wmj/OutLookmapikey.zip?dl=0

To find out what version of Outlook you are running, follow the instruction in the screenshot below.

(For larger Image:    right-click-image & open in new tab)