Q:  How can I write off a finance charge for a customer while applying payments?

A:  When applying a payment for a customer in CertiflexDimension Ultra, you will need to use ‘Special Sales Codes‘.

For example, a customer has an invoice totaling $101.25, with a finance charge of $1.25 included.The customer sends a payment for $100, and you decide to waive the finance charge of $1.25.

Go to >Transactions >Apply Payments. After you have entered the check and applied it to the invoice, select >Options at the top of the window, then select >Special Sales Code Amounts. When the window appears, select Type 2 for Finance Charge and input the amount as a positive number. Then click >Save.